TERMS OF SERVICE
About the Service
The service is a fashion online platform for renting and purchasing dresses and accessories. Our Rental term is a booking of a min of 3 days up to a max of 8 days.
In order to rent an item from our website, you must create an account. Once you do so you will be required to provide us with some personal information about yourself, such as name, email, address, or other contact information. You agree that the information you provide to us is accurate and that you will always keep it accurate and up to date.
We will accept a cancellation of a requested booking until 11 am (next day). You will be refunded in the form of your original payment. Our courier deliveries are between 12-5 pm Mon-Fri. Any cancellation made after 12 pm (next day) will be charged a cancellation fee of $45 for keeping the item reserved and limiting other customers from renting as well as courier fees.
Sales tax is 5% on top of your order. In the event, we ship Canada wide your tax will vary depending on the province we are shipping to. All items shown on our website are in Canadian dollars.
Rent A Dress has the right to determine pricing on all products listed on our website. This means rental or purchase. Rent A Dress works with a third-party payment processor to collect payment. We accept Visa, MasterCard, and American Express. Pre-paid credit cards will not be accepted and cash will not be accepted for security purposes. We will charge your credit card in the amount of the rental price, immediately upon your rental order. Your item will be shipped the next day after you place your order online.
Billing and Payments
When you place an item for rent or purchase, you authorize Rent A Dress to charge your credit card for the rental fee or product you purchase. You must always ensure that your credit card is valid and up to date on your profile page. You are responsible for providing accurate billing and contact information to Rent A Dress. If your credit card gets canceled or changed you must update it on your profile immediately.
You authorize us, through our third-party payment processor, to charge your credit card for the items selected for rent or purchase. If the payment processor is not able to charge your credit card you authorize us to use any payment method stored on file to complete the billing process. If we are unable to effectively charge your credit card, your items will not be shipped.
We are not responsible for any errors made by the payment processor or if there are any outages or malfunctions with their devices. If we through the payment processor do not receive payment from you, you agree to pay all amounts due on your billing account, through another form of payment.
Rent A Dress works with third-party couriers to deliver our products to you. Couriers are independent contractors and do not work for Rent A Dress. Rent A Dress shall have no liability for any interaction or dispute that goes on between you and a courier.
We recommend that you provide a secure location where you can physically receive your product. You must physically sign off on the package, letting us know you received the item. If you are unable to sign for the package or you are not home, we will not be able to deliver the package, as Rent A Dress will not be held liable for any products left unattended or left in the wrong hands. If you are not home and not reachable by phone the courier will ship the package back to us and, it will be your responsibility to get in contact with Rent A Dress to find an alternative form of getting the item sent to you. Additional courier fees may apply. You are aware that if you do not get in contact with Rent A Dress that same day during our business hours to receive your item you are aware that one day less will be deducted from your rental period and you will still have to pay the full duration of your rental period.
All our rentals come with a shipping label attached to the package or garment bag. If you provide us with an address that is invalid or where you cannot securely accept the products, the courier will not deliver the item and it will be shipped back to our warehouse, where you will have to get in contact with us to provide us with a valid address. We do not ship to a PO Box address. If you live in an apartment and have no concierge, please make sure to leave your apartment code for the courier to call or leave your cell phone number as a form of contact for the courier to get in contact with you. We can also ship to your workplace, as an alternative but you must sign for the delivery.
Please keep in mind Rent A Dress ships to Calgary, Airdrie, Okotoks. For shipping across Canada please send us an inquiry and we will do our best to accommodate. We do not ship internationally.
The site is intended for individuals older than 18 years of age. By accessing or using the site, you are verifying that you are 18 years or older.
We keep an accurate inventory stock of all our rentals, by scanning and photographing each item going in and out of our facility. If any of our rented items become unavailable while you are placing an order, we will notify you as soon as possible. You will have the option to choose another rented item for the same price or get a refund back.
Any product rented from Rent A Dress needs to be returned on the last day of your rental date. Please package your rented item neatly inside the package or garment bag and use the return label we provided for you, to return your rental. Place the return label in the front pouch of the garment bag and a courier will come to pick it up. Please do not leave your rental outside or left unattended for a courier to pick up, as you will be responsible to pay Rent A Dress if the rental gets lost, stolen, or damaged.
If you lose or not return the garment bag your rental came in, you will be responsible to pay Rent A Dress a $50 fee for losing/not returning the garment bag.
Once the item is in your possession, please treat it with care. It is your responsibility to return each item back to us in the same condition it was given to you. (Each individual rental garment will be inspected and photographed prior to shipment for quality and assurance purposes and will be scanned and photographed once it gets sent back to our dry cleaning facility for further inspection).
You are aware and agree that you are fully responsible for this rental, this means anyone you lend the dress to while under your rental care, any damages or stains, theft, fire are all under your care and you will be responsible to pay us back for the damages on top of the already paid rental fee.
If you either fail to return the item or return an item that is damaged beyond the normal wear and tear, then you agree that Rent A Dress will charge you at the current retail value of the rented item, on top of the already paid rental fee.
If we are unable to charge the credit card on file to collect payment for the lost or damaged item, you agree to provide another form of payment and payback Rent A Dress for any damage to the item that was rented to you.
Insurance policy is an add-on service we offer to those who want to be protected while wearing our rentals. Without having to worry about ruining the dress while in their possession. The fee will be $10 per rental. This fee will cover you for any minor repairs ex. (Broken zippers, missing buttons, minor rips, lost sequins, minor washable stains, etc.) If you opt-out of getting the insurance you will be responsible to pay back Rent A Dress for any (Broken zippers, missing buttons, minor rips, lost sequins, minor washable stains, etc.)
Anything beyond the minor wear and tear is not covered in this $10 insurance fee and will result in you having to pay back Rent A Dress at retail value of the dress for any damage done to the item that was rented to you. This does not include any rental fees already paid.
All garments will be professionally cleaned and ready to wear when they are sent to you. Please do not attempt to hand wash, machine wash, or dry-clean any of the rentals. We will take care of that for you. If an item is washed and ruined, you will be responsible to pay back Rent A Dress for the garment at full retail value.
We do not accept any alterations or changes to be made to any of our rentals. You will be responsible for any repair fees/ damage fees to the rented item if failing to comply with these terms. When renting or purchasing a dress please make sure to follow our size chart to ensure a more accurate fit, or call us during business hours and speak to one of our customer service agents, or schedule an appointment for a fitting at our pop-up location.
Rent A Dress has the right to alter the price, amount or availability of any item without notice. You authorize us (by our third-party payment processor) to charge your credit card for the purchase price listed on the site. There are no warranties to any product you purchase form us, and each product is sold as a Final Sale. Our products are non-refundable, non-returnable.
Any rentals not returned on the last day of your rental date will be charged a $10 per day late fee.
We will charge your credit card every day for 5 days after your rental was supposed to be returned. If the item is still not returned by the 5th day your late return will become a non-return and Rent A Dress will charge your credit card for the full retail value of the garment. This does not include any late fees that were already charged to your credit card. Please note applicable taxes will apply.
You authorize Rent A Dress through our third-party payment processor to charge your credit card a non-refundable late fee for every day that we do not receive every product that was rented to you. You will be charged a $10 per day late fee for 5 days. If the item is still not returned by the 5th day we will charge your credit card (100%) retail value of the product (for each product, the retail value) plus applicable sales tax. If we cannot successfully charge your credit card you will be responsible to provide us with another payment method to successfully process the transaction.
Pickups and Drop Offs
We offer a pickup and delivery service. If you choose to use our delivery service the courier fee is an additional $15 on top of your rental fee. Local delivery’s include (Calgary, Airdrie, Okotoks) if you live in a different City/Province additional courier fees will apply. Pickups are available by appointment only and are to be scheduled between Rent A Dress’s business hours. Please email firstname.lastname@example.org to schedule your pickup and drop-offs.
If you choose to use our pick up and drop off service you are responsible to pick up your rental on your first rental day and return the rental on the last day of your rental day. All pickups and drop-offs must be done during Rent A Dress’s business hours.
If you do not show up to pick up your rental on the scheduled day you are aware that one day less will be deducted from your rental period and you will still have to pay for the full duration of your rental period.
If you return your rental late you understand that a $10 per day late fee will be charged to your credit card. You will be charged a $10 per day late fee for 5 days. If the item is still not returned by the 5th day we will charge your credit card (100%) retail value of the product (for each product, the retail value) plus applicable sales tax. If we cannot successfully charge your credit card you will be responsible to provide us with another payment method to successfully process the transaction.
If you sign into your account you will be eligible to participate in the Refer a Friend program. The concept is simple, the sender signs into their account sends the referral link to the receiver. The receiver opens the email with the referral link, creates an account, places an order, our system will automatically generate a $10 credit to the sender to use towards their next rental or purchase.
Please note you may not obtain any cash or money in exchange for your referral credits. You are responsible for notifying Rent A Dress if you believe the number of referral credits in your account is incorrect. Rent A Dress has the right to terminate the Refer A Friend program without notice. If there will be any misuse of the service we have the right to suspend your account and all your referral credits.
Rent A Dress may offer some promotions, contests, raffles, discounts to new services that we may have. Any promotions, contests, raffles, discounts do have expiration dates and must be used within the specified time. If you participate in any of the above, please review the applicable rules that follow.
Digital E-Gift Cards
Our E-gift cards can be purchased through our website and can only be used on our website. The card will be sent electronically, no physical card will be provided. Your E-Gift Card will be emailed to the recipient’s email that was provided to us by the purchaser within 24 hours. The person purchasing the E-Gift Card is responsible to provide an accurate and deliverable email address of the recipient. The E-Gift card does not expire and can be used at any time. Your E-Gift Card will not be replaced if lost or stolen. Our E-Gift Cards are non-refundable and may not be redeemed or exchanged for cash. You cannot use your E-Gift Card to purchase other E-Gift Cards.
When the E-Gift Card is redeemed, the value of your rental plus shipping fees and taxes will be deducted from your gift card. If there are not enough funds on the gift card to complete an order, you will be responsible to pay the difference via your own credit card.
Your E-Gift Card may be redeemed by entering your E-Gift Card number at checkout on our website.
Please be aware due to the resolution on certain mobile devices or computer screens some images may vary slightly in color from the actual color of the item.
We value your opinion and welcome any suggestions to help navigate our website and help you with your online orders. For any questions or concerns please email us at info@Gorentadress.com.
Last Updated: February 26, 2021