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About Rent A Dress

FAQ's

Learn About Rent A Dress

We buy all our dresses brand new directly from the designer or brand. We buy our dresses from Poland, Australia, New York, Los Angeles, Montreal etc.

Renting is a more sustainable option than constanty buyng and discarding merchandise. Its an easier way to diversify your wardrobe and try new looks without fully commiting to them.

The fashion industry is constantly evolving and looks always changing, its hard to keep on top of the trend on a financial stand point, with the rental industry you dont have to worry about it and let someone else worry about supplying the latest trendy styles for you.

All garments will be professionally cleaned by Tower Cleaners and ready to wear when they are sent to you. Please do not attempt to hand wash, machine wash or dry-clean any of the rentals. We will take care of that for you. For additional information about how are garments are cleaned, please visit our Dry Cleaner page.

Insurance policy is an add on service we offer to those who want to be protected while wearing their rentals. Without having to worry about ruining the dress while in their possession. The fee will be $10 per rental. This fee will cover you from any minor repairs ex. (Broken zippers, missing buttons, minor rips, lost sequins, minor washable stains etc.)  If you opt-out of getting the insurance you will be responsible to pay back Rent A Dress for any (Broken zippers, missing buttons, minor rips, lost sequins, minor washable stains, etc.)

Anything beyond the minor wear and tear and minor stains will result in you having to pay back Rent A Dress for any damage to the item that was rented to you.

Any rentals not returned on the last day of your rental date will be charged a $10 per day late fee.

We will charge your credit card for a min of 5 days after your rental date. If the item is still not returned by the 5th day your late return will become a non-return and Rent A Dress will charge your credit card for the full retail value of the garment. This does not include any late fees that were already charged to your credit card. Please note applicable taxes will apply.

My First Order

Of Course! Please keep in mind, once the dress is sold to you, they are considered final sale. No returns, refunds or exchanges.

Unfortunately no! We do need the garment bag returned back to us, as we need to supply other customers. Failure to return the garment bag will result in a $50 fee for each bag.

We have a size chart posted on our website from each of the vendors we purchase from. Please follow the chart of each designer as not everyone will have the same fit. If you have additional questions, we are available to take your call during our business hours Mon-Fri 3-8 pm Sat 9-5 pm.

If you would like to try on a garment before your event, please head to our Book A Fitting page, on our website and we will schedule a time for you, to come to one of our partnered Tower Cleaners locations, to try your dress. Please note, appointments for fittings will only be made on Saturdays.

We do not allow any alterations on any of our rental items.
Of course, if it is an item you love we do give you the option to purchase it and then you can make changes to it as you see fit. We can arrange for you to get your item altered at any of our partnered Tower Cleaners facilities.

We understand that some wear and tear will happen, and we encourage you to purchase the $10 insurance fee which covers you from minor stains, rips and tears ex. (Broken zipper, missing button etc). However, any major damage beyond the normal wear and tear and stains that cannot be washed out are not covered under insurance. If the item is damaged beyond repair or never returned, the fee will be to pay back Rent A Dres for the retail value of the garment.

Your order will arrive within 24 hours of you placing the order on our website. There will be no pickup or deliveries on the weekends. If you place an order on Friday, your order will be sent to you on the following Monday. Pick a delivery date of 1-2 days before your event.  The courier normally does deliveries between 12 pm – 5 pm Mon – Fri. All orders come with a return packing slip.

Any product rented from Rent A Dress, needs to be returned on the last day of your rental date. Please package your rented item neatly inside the garment bag and use the return label we provided for you, to return your rental. Place the return label in the front pouch of the garment bag and a courier will come to pick it up. Please do not leave your rental outside or left unattended for a courier to pick up, as you will be responsible to pay Rent A Dress back if the rental gets lost or stolen.

You will be charged at the time you make your reservation and confirm your order at checkout.

You can rent from a minimum of 3 days to a maximum of 8 days. Our calendar on our site is programmed to block out weekends and statutory holidays as there are no courier pickups or drop off’s on those days.

We will accept a cancellation of a requested booking until 11 am (next day). You will be refunded in the form of your original payment. Our courier deliveries are between 12 pm – 5 pm Mon- Fri. Any cancellations made after 12 pm (next day) will be charged a cancellation fee of $45 for keeping the item reserved and for courier fees.

Shipping & Deliveries

Yes, For those living in the Calgary area the fee is $15.00 for two-way shipping. If you live outside the Calgary area additional fees may apply. We do give you the option to pick up and drop off your rentals at our pop up location, instead of paying for the two way shipping, however this must be done during business hours (Mon-Fri) 3pm-8pm or (Sat) 9am-5pm.

Yes we require a signature on all our deliveries, this lets us know you received the item. If you know you might not be home to sign for the package, you can have it delivered to your work. You will have to update your shipping information before placing the order. In the event you are not able to sign for the package while at the office due to a meeting etc. You are aware that once the courier gets a signature for the package it is under your full responsibility and not the responsibility of the person who signed on your behalf. Please make sure you get someone you trust to sign for the package.

If you live in an apartment please provide us with your phone number and buzz code so the courier can get in contact with you. If we do not receive a note from you saying we can leave the package with a neighbor or a concierge, (this must be provided before placing the order on our website) our courier is required to take the package back to our warehouse, and it will be your responsibility to get in contact with us to either re-ship you the package or to cancel the order. (Additional fees may apply).

Any rentals not returned on the last day of your rental date will be charged a $10 per day late fee on your credit card for a duration of 5 days. If we do not receive the rental by then, we will charge your credit card for the full retail value of the rental.

Unfortunately, we do not. Couriers will not deliver to a PO Box address. However we can always ship to a courier depot nearest to you. (Additional fees may apply).

Our website allows shipping in Calgary Alberta and Airdrie. For shipping across Canada please email us at info@gorentadress.com or call us at 403.401.0074 and we will manually enter your order. Additional courier fees may apply to those living in other provinces. We do not ship internationally.

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